Introduction
Thank you for shopping at OpenErotica! We are committed to ensuring your satisfaction with every purchase. Recognizing that sometimes a product may not meet your needs, we have established a clear and straightforward return policy for both physical and virtual purchases.
Return Period
Physical Items
Items can be returned within 30 days of the receipt of your shipment. Specific products may have different policies or requirements associated with them.
Virtual Purchases
Virtual items, such as digital downloads, subscriptions, and online courses, can be returned within 3 days of purchase, unless otherwise specified on the product page or at the time of purchase.
Conditions for a Valid Return:
- Item Condition (Physical Items Only): Items must be in their original packaging, unused, and in the same condition that you received them.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Exceptions: Certain items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Sale items are typically final sale and cannot be returned. Virtual purchases with specific non-returnable conditions will be clearly noted at the time of purchase.
Process for Returning an Item:
Physical Items
- Contact Us: To initiate a return for a physical item, please contact us at support@openerotica.org. We will provide you with instructions on how and where to send your package.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Upon receipt of your returned item, we will inspect it and notify you of the status of your refund.
- Refund: If your return is approved, we will initiate a refund to your original method of payment.
Virtual Purchases
- Contact Us: To request a refund for a virtual purchase, contact us within the specified return period. No physical return is necessary, but proof of purchase and the reason for the return may be required.
- Refund: Approved refunds for virtual purchases will be processed back to the original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, contact us at support@openerotica.org.
Contact Us
For questions about our return policy, or to initiate a return, please contact us at:
Email: support@openerotica.org
Phone: 2672748681
Mailing Address:
OpenErotica LLC
1309 Legion Road,
Weirton, West Virginia 260622